Refund policy

Not satisfied with your purchase or is a repair needed? We would like to hear the reason and what we can do to make you satisfied again.

Register your return via account.varin.nl

Our customer service is ready to provide you with the correct instructions to start the return process. Remember, as the sender, you are responsible for sending your package; following these instructions significantly reduces the risk of errors. For a smooth process, it is important that the return/repair form is fully completed. You will receive this from customer service when registering a return.

Return conditions:

You can return your order to us within 30 days. We will ensure that the purchase amount is credited back to your account within 7-14 working days after receiving the return shipment.

The following items cannot be returned if a refund is desired: if the original packaging, accessories, or product are not reusable due to opening/use, products cannot be returned. Please ensure hygiene and safety. If this cannot be guaranteed, you cannot return the product.

Repair conditions:

After we have received your package, we will carry out a repair within 7-14 days and send the repaired or replacement device to you.

For repairs that do not involve manufacturing defects or are not covered by the warranty period, costs may be charged for the repair. These costs range between €9.99 and €14.99 to cover the shipping both ways. A customer service representative will send a link to complete the payment.